{"id":817553,"date":"2020-06-24T00:36:56","date_gmt":"2020-06-24T05:36:56","guid":{"rendered":"https:\/\/smashballoon.com\/?post_type=doc&#038;p=817553"},"modified":"2022-03-02T13:50:29","modified_gmt":"2022-03-02T19:50:29","slug":"passwords-account-access-and-lockouts","status":"publish","type":"doc","link":"https:\/\/smashballoon.com\/doc\/passwords-account-access-and-lockouts\/","title":{"rendered":"Passwords, Account Access and Lockouts"},"content":{"rendered":"<p>Contents:<br \/>\n<a href=\"#1\"><strong>Passwords<\/strong><\/a><br \/>\n<a href=\"#2\"><strong>Who Can Access Your User Account?<\/strong><\/a><br \/>\n<a href=\"#3\"><strong>Account Lockouts<\/strong><\/a><\/p>\n<hr \/>\n<p><a name=\"1\"><\/a><\/p>\n<h3 style=\"text-align: center;\"><strong>Passwords<\/strong><\/h3>\n<p style=\"text-align: left;\">There are two ways to change an account password.<\/p>\n<ul>\n<li>Internally &#8211; while logged into your Smash Balloon user account.<\/li>\n<li>Externally &#8211; by clicking on the password reset link.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">You can change your account password (<em>within your account<\/em>) anytime if you think your account password has been compromised.\u00a0 To do that you would log into your Smash Balloon user account, select the &#8220;Profile&#8221; section and change your password.<\/p>\n<div id=\"attachment_1207051\" style=\"width: 681px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1207051\" class=\"wp-image-1207051 \" src=\"https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/Annotation-on-2022-03-02-at-16-47-24.png\" alt=\"Screenshot of password change location within your Smash Balloon account.\" width=\"671\" height=\"428\" srcset=\"https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/Annotation-on-2022-03-02-at-16-47-24.png 1208w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/Annotation-on-2022-03-02-at-16-47-24-300x191.png 300w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/Annotation-on-2022-03-02-at-16-47-24-1024x654.png 1024w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/Annotation-on-2022-03-02-at-16-47-24-768x490.png 768w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/Annotation-on-2022-03-02-at-16-47-24-240x153.png 240w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/Annotation-on-2022-03-02-at-16-47-24-730x466.png 730w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/Annotation-on-2022-03-02-at-16-47-24-382x244.png 382w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/Annotation-on-2022-03-02-at-16-47-24-425x271.png 425w\" sizes=\"auto, (max-width: 671px) 100vw, 671px\" \/><p id=\"caption-attachment-1207051\" class=\"wp-caption-text\">Screenshot of password change location within your Smash Balloon account.<\/p><\/div>\n<p>You can also reset your password (<em>from outside your account<\/em>) on the <a href=\"https:\/\/smashballoon.com\/account\/\">account login page<\/a>.\u00a0 The new password will be sent to the email address of the account.<\/p>\n<div id=\"attachment_1207045\" style=\"width: 312px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1207045\" class=\"wp-image-1207045 \" src=\"https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/forgotpassword.png\" alt=\"Screenshot of password reset link outside your Smash Balloon account.\" width=\"302\" height=\"265\" srcset=\"https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/forgotpassword.png 865w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/forgotpassword-300x264.png 300w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/forgotpassword-768x676.png 768w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/forgotpassword-202x178.png 202w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/forgotpassword-530x466.png 530w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/forgotpassword-303x267.png 303w, https:\/\/smashballoon.com\/wp-content\/uploads\/2020\/06\/forgotpassword-308x271.png 308w\" sizes=\"auto, (max-width: 302px) 100vw, 302px\" \/><p id=\"caption-attachment-1207045\" class=\"wp-caption-text\">Screenshot of password reset link outside your Smash Balloon account.<\/p><\/div>\n<p><a name=\"2\"><\/a><\/p>\n<h3 style=\"text-align: center;\"><strong>Who Can Access Your Smash Balloon User Account?<\/strong><\/h3>\n<p>User accounts can be accessed by anyone you have shared your account login name and password with.\u00a0 While it is not advisable to share this information it may occur when:<\/p>\n<ul>\n<li>More than one IT staff member are assigned to managing sites and need access to the plugin file or other account information.<\/li>\n<li>The plugin is purchased under your name\/email but you have assigned someone else to build\/manage your site on your behalf and gave the account access to download the plugin for setup on your site.<\/li>\n<\/ul>\n<p><a name=\"3\"><\/a><\/p>\n<h3 style=\"text-align: center;\"><strong>Account Lockouts<\/strong><\/h3>\n<p>To reduce and prevent account hacking attempts, Smash Balloon restricts the number of attempts that can be made to access a user account before it is subjected to a lockout.<\/p>\n<p>A lockout means that the IP address is temporarily blocked.\u00a0 Requesting to change the password to the account will not resolve the problem as the IP address (the source location) for account access\u00a0 is blocked.<\/p>\n<p>Continued unsuccessful attempts from a different IP address will also block those IP&#8217;s as well.\u00a0 It will also increase the time frame of the lockout.\u00a0 Eventually a complete lock down of the actual account will occur regardless of the IP the request is coming from.<\/p>\n<p>If this occurs you will need to <a href=\"https:\/\/smashballoon.com\/contact\/\">contact our support staff<\/a> and request a password reset.<\/p>\n<p>To reduce the chance of an account lockout:<\/p>\n<ul>\n<li>Make sure your &#8220;Caps Lock&#8221; key is not locked for all capital letters as passwords are case sensitive.<\/li>\n<li>Switch off any password auto-fill utilities you might have installed on your computer.\u00a0 This will\u00a0 reduce the chance of a previously saved account password being automatically inserted into your password field when attempting login.<\/li>\n<li>Click on the &#8220;Lost Password&#8221; link next to the &#8220;Login&#8221; button.\u00a0 This will send a temporary password to the correspondence email address you have listed in your account settings.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Contents: Passwords Who Can Access Your User Account? Account Lockouts Passwords There are two ways to change an account password. Internally &#8211; while logged into your Smash Balloon user account. Externally &#8211; by clicking on the password reset link. You can change your account password (within your account) anytime if you think your account password [&hellip;]<\/p>\n","protected":false},"author":5316,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"limit_modified_date":"","last_modified_date":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_categories":[526],"class_list":["post-817553","doc","type-doc","status-publish","format-standard","hentry","doc_categories-accounts"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/docs\/817553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/types\/doc"}],"author":[{"embeddable":true,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/users\/5316"}],"replies":[{"embeddable":true,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/comments?post=817553"}],"version-history":[{"count":3,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/docs\/817553\/revisions"}],"predecessor-version":[{"id":1208732,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/docs\/817553\/revisions\/1208732"}],"wp:attachment":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/media?parent=817553"}],"wp:term":[{"taxonomy":"doc_categories","embeddable":true,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/doc_categories?post=817553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}