{"id":2219199,"date":"2024-09-26T09:09:46","date_gmt":"2024-09-26T14:09:46","guid":{"rendered":"https:\/\/smashballoon.com\/?post_type=doc&p=2219199"},"modified":"2024-09-26T09:38:02","modified_gmt":"2024-09-26T14:38:02","slug":"tiktok-error-message-reference","status":"publish","type":"doc","link":"https:\/\/smashballoon.com\/doc\/tiktok-error-message-reference\/","title":{"rendered":"TikTok Error Message Reference"},"content":{"rendered":"\n

If you run into an error using the TikTok plugin, please check below to diagnose the issue and find the relevant solution. If you can not find a solution, please send us a support request using our support form<\/a>.<\/p>\n\n\n\n

\n
\n
\n <\/path><\/svg><\/span>\n

\n Feed is not updating: <\/strong> <\/p>\n

\n

Please ensure that your plugin is up to take to the latest version and your TikTok source is valid in the plugin settings.<\/p>\n

The TikTok Feed Pro will update twice daily.<\/p>\n

If your plugin is not updating as expected, first go to TikTok Feeds > Settings > Feeds (tab)<\/em> and click the Clear All Caches<\/strong> button.<\/p>\n

If the feed updates, there may be an issue with your CRON jobs. See our documentation on this here.<\/a><\/p>\n

There may also be other issues with caching on your site if you use hosts such as WPEngine or SiteGround – you may need to clear any caching from your host or plugins on the website directly. If issues remain, please reach out to us using the support form.<\/p>\n <\/div>\n <\/div>\n

\n <\/path><\/svg><\/span>\n

\n Error: Something is wrong. Please try again later: <\/strong>When attempting account connection. <\/p>\n

\n

If you are seeing this message, something went wrong during account connection but we were unable to determine the cause why. Please test the following:<\/p>\n

    \n
  • Ensure your plugin is updated to the latest version available.<\/li>\n
  • Clear your browser’s cache or test setting up the plugin in an “incognito” or “private” browsing tab<\/li>\n
  • Test logging out of your TikTok account before attempting the connection<\/li>\n<\/ul>\n

    If issues remain, please reach out to our support team.<\/p>\n <\/div>\n <\/div>\n

    \n <\/path><\/svg><\/span>\n

    \n Error: Unauthorized: <\/strong>When attempting account connection <\/p>\n

    \n

    This error typically occurs when you switch from a staging to a live environment or migrate your site, causing the site URL to differ from the registration token, which is unique for each domain.<\/p>\n

    To resolve this issue, I recommend clearing the plugin cache. This will reset the connection and allow the Access Token to be re-encrypted. To do this, navigate to TikTok Feed > Settings > Feeds > Caching<\/em>, and click the Clear All Caches<\/strong> button. After that, try reconnecting the account again.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

    <\/p>\n","protected":false},"excerpt":{"rendered":"

    If you run into an error using the TikTok plugin, please check below to diagnose the issue and find the relevant solution. If you can not find a solution, please send us a support request using our support form.<\/p>\n","protected":false},"author":75788,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"limit_modified_date":"","last_modified_date":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_categories":[],"class_list":["post-2219199","doc","type-doc","status-publish","format-standard","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/docs\/2219199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/types\/doc"}],"author":[{"embeddable":true,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/users\/75788"}],"replies":[{"embeddable":true,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/comments?post=2219199"}],"version-history":[{"count":10,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/docs\/2219199\/revisions"}],"predecessor-version":[{"id":2219277,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/docs\/2219199\/revisions\/2219277"}],"wp:attachment":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/media?parent=2219199"}],"wp:term":[{"taxonomy":"doc_categories","embeddable":true,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/doc_categories?post=2219199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}