{"id":1191213,"date":"2021-09-17T06:25:12","date_gmt":"2021-09-17T06:25:12","guid":{"rendered":"https:\/\/smashballoon.com\/?page_id=1048950"},"modified":"2025-11-03T08:52:10","modified_gmt":"2025-11-03T14:52:10","slug":"support","status":"publish","type":"page","link":"https:\/\/smashballoon.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div id=\"sb-contact-us-header-block_112402e87ad799474a46f6443e9190e1\" class=\"sb-contact-us-header-wrapper\">\n    <div class=\"sb-container\">\n        <div class=\"sb-cus-inner\">\n            <div class=\"sb-cus-heading\">\n                <h1 class=\"h1-large\">Get in Touch<\/h1>\n                <p>Have an issue or a question? 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3.08507L15.0013 10.916C14.0028 10.3662 11.8324 8.36962 8.7513 9.24935C5.67022 10.1291 2.80911 6.78229 1.66797 5.49935C2.80911 5.31602 5.92454 5.28453 8.49229 3.08505Z\" fill=\"#00206F\" stroke=\"#00206F\" stroke-width=\"0.833333\"><\/path> <\/svg>Getting Started<\/a><\/li>\n<li id=\"menu-item-1191586\" class=\"menu-item menu-item-type-taxonomy menu-item-object-doc_categories menu-item-1191586\"><a href=\"https:\/\/smashballoon.com\/docs\/accounts\/\"><svg width=\"20\" height=\"21\" viewBox=\"0 0 20 21\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2064_66466)\"> <rect width=\"20\" height=\"20\" transform=\"translate(0 0.5)\" fill=\"white\"><\/rect> <path d=\"M2.5 4.66667V16.3333C2.5 16.7754 2.67559 17.1993 2.98816 17.5118C3.30072 17.8244 3.72464 18 4.16667 18H15.8333C16.75 18 17.5 17.25 17.5 16.3333V4.66667C17.5 3.75 16.75 3 15.8333 3H4.16667C3.72464 3 3.30072 3.17559 2.98816 3.48816C2.67559 3.80072 2.5 4.22464 2.5 4.66667ZM12.5 8C12.5 9.38333 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9.42259C2.90036 9.57887 3.11232 9.66667 3.33333 9.66667H8.33333C8.55435 9.66667 8.76631 9.57887 8.92259 9.42259C9.07887 9.26631 9.16667 9.05435 9.16667 8.83333V3.83333C9.16667 3.61232 9.07887 3.40036 8.92259 3.24408C8.76631 3.0878 8.55435 3 8.33333 3ZM16.6667 3H11.6667C11.4457 3 11.2337 3.0878 11.0774 3.24408C10.9211 3.40036 10.8333 3.61232 10.8333 3.83333V8.83333C10.8333 9.05435 10.9211 9.26631 11.0774 9.42259C11.2337 9.57887 11.4457 9.66667 11.6667 9.66667H16.6667C16.8877 9.66667 17.0996 9.57887 17.2559 9.42259C17.4122 9.26631 17.5 9.05435 17.5 8.83333V3.83333C17.5 3.61232 17.4122 3.40036 17.2559 3.24408C17.0996 3.0878 16.8877 3 16.6667 3ZM8.33333 11.3333H3.33333C3.11232 11.3333 2.90036 11.4211 2.74408 11.5774C2.5878 11.7337 2.5 11.9457 2.5 12.1667V17.1667C2.5 17.3877 2.5878 17.5996 2.74408 17.7559C2.90036 17.9122 3.11232 18 3.33333 18H8.33333C8.55435 18 8.76631 17.9122 8.92259 17.7559C9.07887 17.5996 9.16667 17.3877 9.16667 17.1667V12.1667C9.16667 11.9457 9.07887 11.7337 8.92259 11.5774C8.76631 11.4211 8.55435 11.3333 8.33333 11.3333ZM15 12.1667H13.3333V13.8333H11.6667V15.5H13.3333V17.1667H15V15.5H16.6667V13.8333H15V12.1667Z\" fill=\"#00206F\"><\/path> <\/g> <defs> <clipPath id=\"clip0_2064_66470\"> <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect> <\/clipPath> <\/defs> <\/svg>Customizations<\/a><\/li>\n<li id=\"menu-item-1191582\" class=\"menu-item menu-item-type-taxonomy menu-item-object-doc_categories menu-item-1191582\"><a href=\"https:\/\/smashballoon.com\/docs\/troubleshooting\/\"><svg width=\"20\" height=\"21\" viewBox=\"0 0 20 21\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2064_66474)\"> <rect width=\"20\" height=\"20\" transform=\"translate(0 0.5)\" fill=\"white\"><\/rect> <path d=\"M18.3744 5.7206L15.0517 9.04245L12.0322 6.02212L15.354 2.70027C14.3405 2.28359 13.2263 2.17613 12.1518 2.39141C11.0773 2.6067 10.0905 3.1351 9.31568 3.91009C8.54088 4.68507 8.01271 5.67198 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12.3811 11.3454 12.2005 11.3454 11.9778V11.9331C11.3454 10.9767 14.1406 10.9368 14.1406 8.34881C14.1406 6.39982 12.1189 4.92139 10.2249 4.92139ZM10.0013 13.2547C9.14898 13.2547 8.4556 13.9481 8.4556 14.8004C8.4556 15.6527 9.14898 16.3461 10.0013 16.3461C10.8536 16.3461 11.547 15.6527 11.547 14.8004C11.547 13.9481 10.8536 13.2547 10.0013 13.2547Z\" fill=\"#00206F\"><\/path> <\/g> <defs> <clipPath id=\"clip0_2064_66478\"> <rect width=\"20\" height=\"20\" fill=\"white\" transform=\"translate(0 0.5)\"><\/rect> <\/clipPath> <\/defs> <\/svg>Frequently Asked<\/a><\/li>\n<li id=\"menu-item-1191581\" class=\"menu-item menu-item-type-taxonomy menu-item-object-doc_categories menu-item-1191581\"><a href=\"https:\/\/smashballoon.com\/docs\/documentation\/\"><svg width=\"20\" height=\"21\" viewBox=\"0 0 20 21\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <rect width=\"20\" height=\"20\" transform=\"translate(0 0.5)\" fill=\"white\"><\/rect> <path d=\"M10.0013 2.16602C11.0957 2.16602 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4.16797 10.4993C4.16797 10.8309 4.29966 11.1488 4.53409 11.3832C4.76851 11.6177 5.08645 11.7493 5.41797 11.7493C5.74949 11.7493 6.06743 11.6177 6.30185 11.3832C6.53627 11.1488 6.66797 10.8309 6.66797 10.4993C6.66797 10.1678 6.53627 9.84989 6.30185 9.61547C6.06743 9.38104 5.74949 9.24935 5.41797 9.24935ZM14.5846 9.24935C14.2531 9.24935 13.9352 9.38104 13.7008 9.61547C13.4663 9.84989 13.3346 10.1678 13.3346 10.4993C13.3346 10.8309 13.4663 11.1488 13.7008 11.3832C13.9352 11.6177 14.2531 11.7493 14.5846 11.7493C14.9162 11.7493 15.2341 11.6177 15.4685 11.3832C15.7029 11.1488 15.8346 10.8309 15.8346 10.4993C15.8346 10.1678 15.7029 9.84989 15.4685 9.61547C15.2341 9.38104 14.9162 9.24935 14.5846 9.24935Z\" fill=\"#00206F\"><\/path> <\/svg>Documentation<\/a><\/li>\n<\/ul><\/div>                    <\/div>\n                <\/aside>\n            <\/div>\n\n        <\/div>\n    <\/div>\n\n    <div class=\"sb-container\" id=\"create-a-ticket\">\n        <div 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class=\"sb-support-request-wrapper hidden\">\n    <div class=\"sb-container\">\n                \n        <div class=\"sb-support-reqeust-inner\">\n            <div class=\"sb-support-request-form\">\n                <div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-1189109\"><form id=\"wpforms-form-1189109\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1189109\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/wp-json\/wp\/v2\/pages\/1191213\" data-token=\"41e02cfdc85d5b0f141d9004a4aa2c18\" data-token-time=\"1762857168\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-1189109-field_11-container\" class=\"wpforms-field wpforms-field-radio sb-step-one wpforms-conditional-trigger\" data-field-id=\"11\"><div class=\"sb-form-step-wrap\"><p class=\"sb-step-header\">What can we help you with?<\/p><span class=\"sb-edit-form-step\" id=\"sb-edit-step-one\"><svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 9.9999V12.4999H2.5L9.87333 5.12656L7.37333 2.62656L0 9.9999ZM12.2733 2.72656L9.77333 0.226562L8.08667 1.9199L10.5867 4.4199L12.2733 2.72656Z\" fill=\"#00206F\"\/><\/svg> <span class=\"sb-edit-text\">Edit<\/span><\/span><span class=\"sb-step-success\"><svg width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\"0.5\" y=\"0.5\" width=\"22\" height=\"22\" rx=\"1.5\" fill=\"#59AB46\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.96447 13.3897L16.3284 7.02569L17.7426 8.43991L9.96447 16.2181L5.72183 11.9754L7.13604 10.5612L9.96447 13.3897Z\" fill=\"white\"\/><rect x=\"0.5\" y=\"0.5\" width=\"22\" height=\"22\" rx=\"1.5\" stroke=\"#59AB46\"\/><\/svg><\/span><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label wpforms-label-hide\">What can we help you with? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-1189109-field_11\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_11_1\" name=\"wpforms[fields][11]\" value=\"Facebook Feed\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_11_1\">Facebook Feed<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_11_2\" name=\"wpforms[fields][11]\" value=\"Instagram Feed\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_11_2\">Instagram Feed<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_11_3\" name=\"wpforms[fields][11]\" value=\"Twitter Feed\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_11_3\">Twitter Feed<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_11_4\" name=\"wpforms[fields][11]\" value=\"YouTube Feed\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_11_4\">YouTube Feed<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_11_6\" name=\"wpforms[fields][11]\" value=\"Reviews Feed\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_11_6\">Reviews Feed<\/label><\/li><li class=\"choice-7 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_11_7\" name=\"wpforms[fields][11]\" value=\"TikTok Feed\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_11_7\">TikTok Feed<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_11_5\" name=\"wpforms[fields][11]\" value=\"Social Wall\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_11_5\">Social Wall<\/label><\/li><\/ul><p class=\"sb-contact-form-info\"><span>Have an issue with something non technical like Account or Billing? Use our<\/span> <a href=\"https:\/\/smashballoon.com\/contact\" class=\"sb-underline-animation-1\">General enquiries form<\/a><\/p><div class=\"sb-known-issue-warning has_warning_for_facebook\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"info-circle\" class=\"svg-inline--fa fa-info-circle fa-w-16\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg><h5>Can&#8217;t set up or update a Photo Feed<\/h5><p class=\"p-small\">On Friday May  24, 2024, the Meta API stopped providing data from a page&#8217;s photo page. As such, you will not be able to set up or update a photo feed until Meta has resolved this API issue. We are working on having this resolved as soon as possible, however as we are working with a third-party API we can not provide an estimated time for this issue to be resolved. Once Meta has resolved the issue, your feeds will automatically start updating again<\/strong>. Thank you for your understanding.<\/p><\/div><div class=\"sb-known-issue-warning has_warning_for_instagram\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"info-circle\" class=\"svg-inline--fa fa-info-circle fa-w-16\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg><h5>Error Message: An unknown Error has occurred. Type: OathException, code: 1<\/h5><p class=\"p-small\">Update: November 3, 2025: If you are seeing this error, try clearing your cache under Instagram Feed > Settings > Feeds > Clear all caches, then also go to the Advanced tab and clear the error log. Load the page with the feed and see if it is working correctly. If the error remains, please let us know!<\/p><\/div><a class=\"sb-step-btn-next sb-btn-peach\" id=\"step-one-btn-next\">Next<\/a><\/div><\/div><\/div><div id=\"wpforms-1189109-field_2-container\" class=\"wpforms-field wpforms-field-radio sb-step-two-start wpforms-conditional-trigger\" data-field-id=\"2\"><div class=\"sb-form-step-wrap\"><p class=\"sb-step-header\">Tell us more about your plugin?<\/p><span class=\"sb-edit-form-step\" id=\"sb-edit-step-two\"><svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 9.9999V12.4999H2.5L9.87333 5.12656L7.37333 2.62656L0 9.9999ZM12.2733 2.72656L9.77333 0.226562L8.08667 1.9199L10.5867 4.4199L12.2733 2.72656Z\" fill=\"#00206F\"\/><\/svg> <span class=\"sb-edit-text\">Edit<\/span><\/span><span class=\"sb-step-success\"><svg width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\"0.5\" y=\"0.5\" width=\"22\" height=\"22\" rx=\"1.5\" fill=\"#59AB46\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.96447 13.3897L16.3284 7.02569L17.7426 8.43991L9.96447 16.2181L5.72183 11.9754L7.13604 10.5612L9.96447 13.3897Z\" fill=\"white\"\/><rect x=\"0.5\" y=\"0.5\" width=\"22\" height=\"22\" rx=\"1.5\" stroke=\"#59AB46\"\/><\/svg><\/span><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\">Which plugin version are you using? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-1189109-field_2\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_2_1\" name=\"wpforms[fields][2]\" value=\"Pro\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_2_1\">Pro<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_2_2\" name=\"wpforms[fields][2]\" value=\"Free\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_2_2\">Free<\/label><\/li><\/ul><\/div><\/div><\/div><div id=\"wpforms-1189109-field_10-container\" class=\"wpforms-field wpforms-field-text sb-step-two-middle wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"10\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-1189109-field_10\">License key<\/label><div class=\"wpforms-field-description\">Pro License Key <span class=\"sb-dynamic-tooltip\">(Where do I find this?)<\/span><\/div><input type=\"text\" id=\"wpforms-1189109-field_10\" class=\"wpforms-field-medium\" name=\"wpforms[fields][10]\" placeholder=\"Enter License Key\" ><\/div><\/div><\/div><div id=\"wpforms-1189109-field_89-container\" class=\"wpforms-field wpforms-field-text license-type\" data-field-id=\"89\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_89\">License Type (hidden)<\/label><div class=\"wpforms-field-description\">Reads license API response and sets whether it&#8217;s priority support or not<\/div><input type=\"text\" id=\"wpforms-1189109-field_89\" class=\"wpforms-field-medium\" name=\"wpforms[fields][89]\" ><\/div><\/div><\/div><div id=\"wpforms-1189109-field_9-container\" class=\"wpforms-field wpforms-field-radio sb-step-two-end\" data-field-id=\"9\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\">Are you using the latest version?<\/label><div class=\"wpforms-field-description\">View the plugin version number on your WordPress Plugins page. Find the current latest version numbers here: <\/div><ul id=\"wpforms-1189109-field_9\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_9_1\" name=\"wpforms[fields][9]\" value=\"Yes\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_9_1\">Yes<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1189109-field_9_2\" name=\"wpforms[fields][9]\" value=\"No\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189109-field_9_2\">No<\/label><\/li><\/ul><div class=\"sb-sf-upgrade-notice\"><p>Updating the plugin to the latest version will solve most common problems. Please try updating the plugin to the latest version before submitting a support ticket.<\/p><\/div><a class=\"sb-step-btn-next sb-btn-peach\" id=\"step-two-btn-next\">Next<\/a><\/div><\/div><\/div><div id=\"wpforms-1189109-field_36-container\" class=\"wpforms-field wpforms-field-select sb-step-three-start wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"36\"><div class=\"sb-form-step-wrap\"><p class=\"sb-step-header\">Tell us more about the issue?<\/p><span class=\"sb-edit-form-step\" id=\"sb-edit-step-three\"><svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 9.9999V12.4999H2.5L9.87333 5.12656L7.37333 2.62656L0 9.9999ZM12.2733 2.72656L9.77333 0.226562L8.08667 1.9199L10.5867 4.4199L12.2733 2.72656Z\" fill=\"#00206F\"\/><\/svg> <span class=\"sb-edit-text\">Edit<\/span><\/span><span class=\"sb-step-success\"><svg width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\"0.5\" y=\"0.5\" width=\"22\" height=\"22\" rx=\"1.5\" fill=\"#59AB46\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.96447 13.3897L16.3284 7.02569L17.7426 8.43991L9.96447 16.2181L5.72183 11.9754L7.13604 10.5612L9.96447 13.3897Z\" fill=\"white\"\/><rect x=\"0.5\" y=\"0.5\" width=\"22\" height=\"22\" rx=\"1.5\" stroke=\"#59AB46\"\/><\/svg><\/span><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_36\">What is this regarding?<\/label><select id=\"wpforms-1189109-field_36\" class=\"wpforms-field-medium\" name=\"wpforms[fields][36]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8211; Please select an issue type &#8211;<\/option><option value=\"Plugin support\" >Plugin support<\/option><option value=\"Report a bug\" >Report a bug<\/option><option value=\"Updating plugin or license key\" >Updating plugin or license key<\/option><option value=\"Account\/payment issue\" >Account\/payment issue<\/option><option value=\"Request a feature\" >Request a feature<\/option><option value=\"Something else\" >Something else<\/option><\/select><\/div><\/div><\/div><div id=\"wpforms-1189109-field_94-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"94\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><\/div><\/div><\/div><div id=\"wpforms-1189109-field_96-container\" class=\"wpforms-field wpforms-field-select sb-step-three wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"96\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_96\">What kind of issue are you having?<\/label><select id=\"wpforms-1189109-field_96\" class=\"wpforms-field-medium\" name=\"wpforms[fields][96]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8211; Please select an issue type &#8211;<\/option><option value=\"Plugin setup\" >Plugin setup<\/option><option value=\"Error message\" >Error message<\/option><option value=\"Connecting a TikTok Account\" >Connecting a TikTok Account<\/option><option value=\"My feed is not updating\" >My feed is not updating<\/option><option value=\"Posts missing\" >Posts missing<\/option><option value=\"Customizing the plugin\" >Customizing the plugin<\/option><option value=\"Other\" >Other<\/option><\/select><\/div><\/div><\/div><div id=\"wpforms-1189109-field_97-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"97\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_97\"><p>We have step-by-step directions for how to set up the plugin at the following link:<br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/installing-the-tiktok-feeds-pro-wordpress-plugin\/\" target=\"_blank\">Setting up the WordPress plugin<\/a><br \/><\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_98-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"98\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_98\"><p>If you&#8217;re receiving an error message then we have information and solutions for common error messages on this page: <a href=\"https:\/\/smashballoon.com\/doc\/tiktok-error-message-reference\/\" target=\"_blank\">Error Message Reference<\/a>.<\/p>\r\n\r\n<p><b>Important:<\/b> Most API errors can be fixed by simply reconnecting your TikTok source in the plugin. Please go to <em>TikTok Feeds &gt; Settings<\/em> in the WordPress plugin and click &#8220;<b>Add Source<\/b>&#8220;. Connect to TikTok again and select the source you want to reconnect.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_99-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"99\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_99\"><p>Do you want to display multiple TikTok Feeds on a single page? If so check our guide <a href=\"\/doc\/can-i-display-multiple-tiktok-feeds-on-one-page\/\" target=\"_blank\">here<\/a>.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_100-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"100\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_100\"><p>If you&#8217;re having an issue with your TikTok account connection then this can usually be fixed by reconnecting your TikTok source in the plugin. Please go to <em>TikTok Feeds &gt; Settings<\/em> in the WordPress plugin and click &#8220;<b>Add Source<\/b>&#8220;. Connect to TikTokagain and select the source you want to reconnect.<\/p>\r\n\r\n<p>To connect and display another TikTok account, please see our documentation <a href=\"\/doc\/show-a-feed-from-another-tiktok-account\/\" target=\"_blank\">here.<\/a><\/p>\r\n\r\n<p>If you&#8217;re receiving an error message then we have solutions for most common error messages on this page: <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/errors\/\" target=\"_blank\">Error Message Reference<\/a>.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_95-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"95\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><\/div><\/div><\/div><div id=\"wpforms-1189109-field_44-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"44\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><\/div><\/div><\/div><div id=\"wpforms-1189109-field_42-container\" class=\"wpforms-field wpforms-field-select sb-step-three wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"42\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_42\">What kind of issue are you having?<\/label><select id=\"wpforms-1189109-field_42\" class=\"wpforms-field-medium\" name=\"wpforms[fields][42]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8211; Please select an issue type &#8211;<\/option><option value=\"Error message\" >Error message<\/option><option value=\"Connecting Facebook account (Access Token)\" >Connecting Facebook account (Access Token)<\/option><option value=\"Displaying events\" >Displaying events<\/option><option value=\"Photo or video feed not displaying\" >Photo or video feed not displaying<\/option><option value=\"Posts missing\" >Posts missing<\/option><option value=\"Plugin setup\" >Plugin setup<\/option><option value=\"Customizing the plugin\" >Customizing the plugin<\/option><option value=\"Group feeds\" >Group feeds<\/option><option value=\"Other\" >Other<\/option><\/select><\/div><\/div><\/div><div id=\"wpforms-1189109-field_46-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"46\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_46\"><p>If you&#8217;re receiving an error message then we have solutions for all common error messages on this page: <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/errors\/\" target=\"_blank\">Error Message Reference<\/a>.<\/p>\r\n\r\n<p><b>Important:<\/b> Most API errors can be fixed by simply reconnecting your Facebook source in the plugin. Please go to <em>Facebook Feed &gt; Settings<\/em> in the WordPress plugin and click &#8220;<b>Add Source<\/b>&#8220;. Connect to Facebook again and select the source you want to reconnect.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_47-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"47\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_47\"><p>If you&#8217;re having an issue with your Source then this can usually be fixed by reconnecting it in the plugin. Please go to <em>Facebook Feed &gt; Settings<\/em> in the WordPress plugin and click &#8220;<b>Add Source<\/b>&#8220;. Connect to Facebook again and select the source you want to reconnect.<\/p>\r\n\r\n<p>If you&#8217;re receiving an API error message then we have solutions for all common error messages on this page: <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/errors\/\" target=\"_blank\">Error Message Reference<\/a>.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_48-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"48\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_48\"><p><b>Events from a Facebook &#8220;Page&#8221; are not being displayed<\/b><br \/>It is only possible to display events from a Facebook &#8220;Page&#8221; if you are using a &#8220;Page Access Token&#8221; from your <b>own<\/b> Facebook developer app. You can not display events from a Page by using a standard source connected with our connection. To set up your own Facebook app and retrieve a token please follow <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/page-token\/\" target=\"_blank\">these directions<\/a>.<\/p>\r\n\r\n<p><b>Some events are missing<\/b><br \/>It is only possible to display events from your Facebook page which you are a <b>host<\/b> of. If you have added an event to your page from someone else&#8217;s page and you are not a host of the event then it cannot be displayed. The only solutions for this are to either repost the event as your own, or ask the event owner to add you as a co-host.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_49-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"49\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_49\"><p>The Meta API is currently experiencing issues and the Photos feed type is currently not available. We are monitoring the issue to regain the ability to display a photo feed as quickly as possible. Currently, we suggest using an Album feed to display the photos that are still available in the Facebook API.<\/p>\r\n\r\n<p>If you are experiencing issues with photos or videos not displaying in other feed types, please see our documentation <strong><a href=\"https:\/\/smashballoon.com\/doc\/images-are-not-displaying-in-the-feed\/\" target=\"_blank\">here<\/a>.<\/strong><\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_50-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"50\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_50\"><p>There are a few reasons why this might be happening. Please see <a href=\"https:\/\/smashballoon.com\/facebook-feed-appears-stopped-updating-working\/\" target=\"_blank\">this FAQ<\/a> for the common reasons and potential solutions.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_51-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"51\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_51\"><p>We have step-by-step directions for how to set up the plugin at the following links:<br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/wordpress\/\" target=\"_blank\">Setting up the WordPress plugin<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/standalone\/\" target=\"_blank\">Setting up the PHP Standalone version<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/displaying-facebook-events-using-wordpress-plugin\/\" target=\"_blank\">Displaying Events<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/displaying-facebook-photos-using-the-wordpress-plugin\/\" target=\"_blank\">Displaying Photos<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/displaying-facebook-albums-using-the-wordpress-plugin\/\" target=\"_blank\">Displaying Albums<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/displaying-facebook-videos-using-the-wordpress-plugin\/\" target=\"_blank\">Displaying Videos<\/a><br \/><\/p>\r\n<p><a href=\"https:\/\/smashballoon.com\/category\/custom-facebook-feed\/getting-started\/?cat=18\" target=\"_blank\">Click here<\/a> for more helpful links.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_52-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"52\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_52\"><p>We have a selection of FAQs and code snippets to help with customizing the plugin <a href=\"\/docs\/customizations\/?facebook\" target=\"_blank\">here<\/a>.<\/p>\r\n\r\n<p>For help displaying a specific post type, please refer to the following links:<br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/displaying-facebook-events-using-wordpress-plugin\/\" target=\"_blank\">Displaying Events<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/displaying-facebook-photos-using-the-wordpress-plugin\/\" target=\"_blank\">Displaying Photos<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/displaying-facebook-albums-using-the-wordpress-plugin\/\" target=\"_blank\">Displaying Albums<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/custom-facebook-feed\/docs\/displaying-facebook-videos-using-the-wordpress-plugin\/\" target=\"_blank\">Displaying Videos<\/a><\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_53-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"53\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_53\"><p>Since April 2024, Group feeds are no longer available in the Meta API and as such are no longer available in our plugin.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_54-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"54\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_54\"><p>Have you tried searching for your issue in our <a href=\"https:\/\/smashballoon.com\/docs\/faqs\/?facebook\" target=\"_blank\">Support \r\nSection?<\/a>  We have lots of helpful articles and solutions for common (and not so common) issues!<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_45-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"45\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><\/div><\/div><\/div><div id=\"wpforms-1189109-field_56-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"56\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><\/div><\/div><\/div><div id=\"wpforms-1189109-field_58-container\" class=\"wpforms-field wpforms-field-select sb-step-three wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"58\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_58\">What kind of issue are you having?<\/label><select id=\"wpforms-1189109-field_58\" class=\"wpforms-field-medium\" name=\"wpforms[fields][58]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8211; Please select an issue type &#8211;<\/option><option value=\"Error message\" >Error message<\/option><option value=\"Instagram Feed not displaying\" >Instagram Feed not displaying<\/option><option value=\"Specific posts not displaying\" >Specific posts not displaying<\/option><option value=\"Plugin setup\" >Plugin setup<\/option><option value=\"Performance issues\" >Performance issues<\/option><option value=\"Other\" >Other<\/option><\/select><\/div><\/div><\/div><div id=\"wpforms-1189109-field_59-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"59\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_59\"><p>If you&#8217;re receiving an error message then we have solutions for all common error messages on this page: <a href=\"\/doc\/instagram-api-error-message-reference\/?instagram\" target=\"_blank\">Error Message Reference<\/a>.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_61-container\" class=\"wpforms-field wpforms-field-select sb-step-three wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"61\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_61\">What type of feed is it?<\/label><select id=\"wpforms-1189109-field_61\" class=\"wpforms-field-medium\" name=\"wpforms[fields][61]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8211; Please select one &#8211;<\/option><option value=\"User Profile feed\" >User Profile feed<\/option><option value=\"Hashtag feed\" >Hashtag feed<\/option><option value=\"Tagged feed\" >Tagged feed<\/option><\/select><\/div><\/div><\/div><div id=\"wpforms-1189109-field_62-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"62\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_62\"><p><b>Error: &#8220;There is no connected account for the user&#8221;<\/b><br \/>Please <a href=\" https:\/\/smashballoon.com\/error-there-is-no-connected-account-for-the-user\/\" target=\"_blank\">see here<\/a> for directions on resolving this issue.<\/p>\r\n\r\n<p><b>Another error message<\/b><br \/>If you are receiving another error message then please <a href=\" https:\/\/smashballoon.com\/instagram-feed\/docs\/errors\/\" target=\"_blank\">see here<\/a> for how to resolve it.<\/p>\r\n\r\n<p><b>No error, just an empty feed<\/b><br \/>First, try reconnecting your Instagram account to ensure there isn&#8217;t an issue with the connection. You can do this by going to the following setting in the plugin: Instagram Feed > Settings > Manage Sources > + Add Source. If this doesn&#8217;t fix the issue then please <a href=\" https:\/\/smashballoon.com\/my-photos-wont-load\/\" target=\"_blank\">see here<\/a> for other solutions.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_63-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"63\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_63\"><p><b>Error message<\/b><br \/>If you are receiving an error message above your feed or in your WordPress admin then please <a href=\" https:\/\/smashballoon.com\/instagram-feed\/docs\/errors\/\" target=\"_blank\">see here<\/a> for how to resolve it.<\/p>\r\n\r\n<p><b>No error, just an empty feed<\/b><br \/>First, try reconnecting your Instagram account to ensure there isn&#8217;t an issue with the connection. You can do this by going to the following setting in the plugin: Instagram Feed > Settings > Manage Sources > + Add Source. If this doesn&#8217;t fix the issue then please <a href=\" https:\/\/smashballoon.com\/my-photos-wont-load\/\" target=\"_blank\">see here<\/a> for other solutions.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_64-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"64\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_64\"><p><b>Error message<\/b><br \/>If you are receiving an error message above your feed or in your WordPress admin then please <a href=\" https:\/\/smashballoon.com\/instagram-feed\/docs\/errors\/\" target=\"_blank\">see here<\/a> for how to resolve it.<\/p>\r\n\r\n<p><b>No error, just an empty feed<\/b><br \/>First, try reconnecting your Instagram account to ensure there isn&#8217;t an issue with the connection. You can do this by going to the following setting in the plugin: Instagram Feed > Settings > Manage Sources > + Add Source. If this doesn&#8217;t fix the issue then please <a href=\" https:\/\/smashballoon.com\/my-photos-wont-load\/\" target=\"_blank\">see here<\/a> for other solutions.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_65-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"65\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_65\"><p><b>Videos missing<\/b><br \/>Please see <a href=\"https:\/\/smashballoon.com\/doc\/video-posts-are-missing-or-only-show-thumbnail\/?instagram\" target=\"_blank\">this doc<\/a> for help with this.<\/p>\r\n\r\n<p><b>Posts missing from Hashtag feed<\/b><br \/>Please see <a href=\"https:\/\/smashballoon.com\/doc\/posts-are-missing-from-my-hashtag-feed\/?instagram\" target=\"_blank\">this doc<\/a> for help with this.<\/p>\r\n\r\n<p><b>Other solutions<\/b><br \/>Please see <a href=\"https:\/\/smashballoon.com\/doc\/the-images-in-my-feed-are-missing-or-showing-errors\/?instagram\" target=\"_blank\">this doc<\/a> for other solutions to this issue.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_66-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"66\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_66\"><p>Please <a href=\"https:\/\/smashballoon.com\/instagram-feed\/docs\/setup\/\" target=\"_blank\">see here<\/a> for step-by-step setup directions with screenshots for setting up the plugin.<\/p>\r\n<\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_67-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"67\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_67\"><p>Please <a href=\"https:\/\/smashballoon.com\/doc\/my-instagram-feed-page-is-loading-slowly\/?instagram\" target=\"_blank\">see here<\/a> for solutions to performance issues.<\/p>\r\n<\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_80-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"80\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_80\"><p>Have you tried searching for your issue in our <a href=\"https:\/\/smashballoon.com\/docs\/faqs\/?instagram\" target=\"_blank\">Support \r\nSection?<\/a>  We have lots of helpful articles and solutions for common (and not so common) issues!<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_57-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"57\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><\/div><\/div><\/div><div id=\"wpforms-1189109-field_69-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"69\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><\/div><\/div><\/div><div id=\"wpforms-1189109-field_71-container\" class=\"wpforms-field wpforms-field-select sb-step-three wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"71\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_71\">What kind of issue are you having?<\/label><select id=\"wpforms-1189109-field_71\" class=\"wpforms-field-medium\" name=\"wpforms[fields][71]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8211; Please select an issue type &#8211;<\/option><option value=\"Error message\" >Error message<\/option><option value=\"Feed not updating\" >Feed not updating<\/option><option value=\"Images\/videos missing\" >Images\/videos missing<\/option><option value=\"Plugin setup\" >Plugin setup<\/option><option value=\"Other\" >Other<\/option><\/select><\/div><\/div><\/div><div id=\"wpforms-1189109-field_73-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"73\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_73\"><p>If you&#8217;re receiving an error message then we have solutions for all common error messages on this page: <a href=\"\/doc\/twitter-api-error-message-reference\/?twitter\" target=\"_blank\">Error Message Reference<\/a>.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_74-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"74\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_74\"><p>We are currently experiencing issues with the Twitter API and are developing additional solutions to resolve the issue. Your feed will continue updating as normal when the issues have been resolved. If your feed isn&#8217;t showing the latest Tweets then please <a href=\"https:\/\/smashballoon.com\/doc\/my-feed-wont-show-the-latest-tweets\/?twitter\" target=\"_blank\">see here<\/a> for common solutions.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_75-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"75\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_75\"><p>Please <a href=\"https:\/\/smashballoon.com\/doc\/images-and-videos-are-not-displaying-in-the-feed\/?twitter\" target=\"_blank\">see here<\/a> for common solutions.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_76-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"76\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_76\"><p>Please see the following links for step-by-step setup directions:<br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/setting-up-the-custom-twitter-feeds-pro-wordpress-plugin\/?twitter\" target=\"_blank\">Pro version<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/setting-up-the-free-custom-twitter-feeds-wordpress-plugin\/?twitter\" target=\"_blank\">Pro version<\/a>\r\n<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_81-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"81\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_81\"><p>Have you tried searching for your issue in our <a href=\"https:\/\/smashballoon.com\/docs\/faqs\/?twitter\" target=\"_blank\">Support \r\nSection?<\/a>  We have lots of helpful articles and solutions for common (and not so common) issues!<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_70-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"70\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><\/div><\/div><\/div><div id=\"wpforms-1189109-field_77-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"77\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><\/div><\/div><\/div><div id=\"wpforms-1189109-field_79-container\" class=\"wpforms-field wpforms-field-select sb-step-three wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"79\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_79\">What kind of issue are you having?<\/label><select id=\"wpforms-1189109-field_79\" class=\"wpforms-field-medium\" name=\"wpforms[fields][79]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8211; Please select an issue type &#8211;<\/option><option value=\"Error message\" >Error message<\/option><option value=\"Live stream issue\" >Live stream issue<\/option><option value=\"Single videos showing 404 errors\" >Single videos showing 404 errors<\/option><option value=\"Different playlists showing same videos\" >Different playlists showing same videos<\/option><option value=\"Plugin setup\" >Plugin setup<\/option><option value=\"Other\" >Other<\/option><\/select><\/div><\/div><\/div><div id=\"wpforms-1189109-field_83-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"83\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_83\"><p>If you&#8217;re receiving an error message then we have solutions for all common error messages on this page: <a href=\"https:\/\/smashballoon.com\/doc\/youtube-feed-errors\/?youtube\" target=\"_blank\">Error Message Reference<\/a>.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_84-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"84\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_84\"><p>Please <a href=\"https:\/\/smashballoon.com\/doc\/my-upcoming-live-stream-is-not-showing-up-in-the-feed-or-wont-play-on-my-site\/?youtube\" target=\"_blank\">see here<\/a> for help with YouTube Live Stream issues.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_85-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"85\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_85\"><p>Please <a href=\"https:\/\/smashballoon.com\/doc\/my-single-youtube-posts-are-showing-404-errors\/?youtube\" target=\"_blank\">see here<\/a> for help with single video 404 errors.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_86-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"86\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_86\"><p>Please <a href=\"https:\/\/smashballoon.com\/doc\/my-playlists-are-showing-the-same-videos\/?youtube\" target=\"_blank\">see here<\/a> for a solution to this issue<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_87-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"87\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_87\"><p>Please see the following links for step-by-step setup directions:<br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/setting-up-the-feeds-for-youtube-pro-wordpress-plugin\/?youtube\" target=\"_blank\">Pro version<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/setting-up-the-free-feeds-for-youtube-wordpress-plugin\/?youtube\" target=\"_blank\">Pro version<\/a>\r\n<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_82-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"82\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_82\"><p>Have you tried searching for your issue in our <a href=\"https:\/\/smashballoon.com\/docs\/faqs\/?youtube\" target=\"_blank\">Support \r\nSection?<\/a>  We have lots of helpful articles and solutions for common (and not so common) issues!<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_78-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"78\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><\/div><\/div><\/div><div id=\"wpforms-1189109-field_68-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"68\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_68\"><p><b>Updating the plugin:<\/b> please <a href=\"https:\/\/smashballoon.com\/im-having-trouble-updating-the-wordpress-plugin\/\" target=\"_blank\">see here<\/a> for common issues.<\/p>\r\n<p><b>License key activation:<\/b> please <a href=\"https:\/\/smashballoon.com\/my-license-key-wont-activate\/\" target=\"_blank\">see here<\/a> for common issues.<\/p>\r\n\r\n<p><b>Other helpful links:<\/b><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/license-upgrades\/\" target=\"_blank\">License Upgrades<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/license-renewals\/\" target=\"_blank\">License Renewals<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/passwords-account-access-and-lockouts\/\" target=\"_blank\">Passwords, Account Access and Lockouts<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/ownership-and-account-transfers\/\" target=\"_blank\">Ownership and Account Transfers<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/can-transfer-license-key-one-site-another\/\" target=\"_blank\">Transfer license to another site<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/subscriptions\/\" target=\"_blank\">Subscriptions<\/a><br \/><\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_88-container\" class=\"wpforms-field wpforms-field-html sb-step-three sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"88\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_88\"><p><b>Helpful links:<\/b><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/license-upgrades\/\" target=\"_blank\">License Upgrades<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/license-renewals\/\" target=\"_blank\">License Renewals<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/passwords-account-access-and-lockouts\/\" target=\"_blank\">Passwords, Account Access and Lockouts<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/ownership-and-account-transfers\/\" target=\"_blank\">Ownership and Account Transfers<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/can-transfer-license-key-one-site-another\/\" target=\"_blank\">Transfer license to another site<\/a><br \/>\r\n&#8211; <a href=\"https:\/\/smashballoon.com\/doc\/subscriptions\/\" target=\"_blank\">Subscriptions<\/a><br \/><\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_17-container\" class=\"wpforms-field wpforms-field-text sb-step-three sb-support-subject\" data-field-id=\"17\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_17\">Subject <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1189109-field_17\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][17]\" placeholder=\"A single line subject. Example: \u201cIssue with the customizer\u201d\" required><\/div><\/div><\/div><div id=\"wpforms-1189109-field_28-container\" class=\"wpforms-field wpforms-field-textarea sb-step-three\" data-field-id=\"28\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_28\">Details<\/label><textarea id=\"wpforms-1189109-field_28\" class=\"wpforms-field-medium\" name=\"wpforms[fields][28]\" placeholder=\"Describe your issue in detail here\" ><\/textarea><\/div><\/div><\/div><div id=\"wpforms-1189109-field_20-container\" class=\"wpforms-field wpforms-field-text sb-step-three\" data-field-id=\"20\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_20\">Feed URL<\/label><div class=\"wpforms-field-description\">If available, please add a link to the specific page where the feed is added. If no feed is available, add the home page or intended location.<\/div><input type=\"text\" id=\"wpforms-1189109-field_20\" class=\"wpforms-field-medium\" name=\"wpforms[fields][20]\" placeholder=\"https:\/\/\" ><\/div><\/div><\/div><div id=\"wpforms-1189109-field_93-container\" class=\"wpforms-field wpforms-field-html sb-support-info sb-step-three wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"93\" style=\"display:none;\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><div id=\"wpforms-1189109-field_93\"><p>We greatly value your trust and the security of your data. However, in line with Meta&#8217;s data protection policies, we kindly request that you refrain from sharing your access token or any platform-related data with our support team.<\/p>\r\n\r\n<p>Rest assured, your privacy is our top priority. To troubleshoot any API issues you might be facing, we will securely and confidentially address these concerns directly on your website. By doing so, we maintain the highest standards of data protection and ensure the safety of your information.<\/p><\/div><\/div><\/div><\/div><div id=\"wpforms-1189109-field_25-container\" class=\"wpforms-field wpforms-field-textarea sb-step-three-end\" data-field-id=\"25\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_25\">Plugin System Info<\/label><div class=\"wpforms-field-description\">This helps us resolve any technical issues much faster <span class=\"sb-plugin-system-info-tooltip\">Where do I find this?<\/span><\/div><textarea id=\"wpforms-1189109-field_25\" class=\"wpforms-field-medium\" name=\"wpforms[fields][25]\" placeholder=\"Paste system info here\" ><\/textarea><a class=\"sb-step-btn-next sb-btn-peach\" id=\"step-three-btn-next\">Next<\/a><\/div><\/div><\/div><div id=\"wpforms-1189109-field_26-container\" class=\"wpforms-field wpforms-field-name sb-step-four-start\" data-field-id=\"26\"><div class=\"sb-form-step-wrap\"><p class=\"sb-step-header\">How can we reach you?<\/p><span class=\"sb-edit-form-step\" id=\"sb-edit-step-four\"><svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 9.9999V12.4999H2.5L9.87333 5.12656L7.37333 2.62656L0 9.9999ZM12.2733 2.72656L9.77333 0.226562L8.08667 1.9199L10.5867 4.4199L12.2733 2.72656Z\" fill=\"#00206F\"\/><\/svg> <span class=\"sb-edit-text\">Edit<\/span><\/span><span class=\"sb-step-success\"><svg width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\"0.5\" y=\"0.5\" width=\"22\" height=\"22\" rx=\"1.5\" fill=\"#59AB46\"\/><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.96447 13.3897L16.3284 7.02569L17.7426 8.43991L9.96447 16.2181L5.72183 11.9754L7.13604 10.5612L9.96447 13.3897Z\" fill=\"white\"\/><rect x=\"0.5\" y=\"0.5\" width=\"22\" height=\"22\" rx=\"1.5\" stroke=\"#59AB46\"\/><\/svg><\/span><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label\" for=\"wpforms-1189109-field_26\">Your Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1189109-field_26\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][26]\" required><\/div><\/div><\/div><div id=\"wpforms-1189109-field_27-container\" class=\"wpforms-field wpforms-field-email sb-step-four-end\" data-field-id=\"27\"><div class=\"sb-form-step-wrap\"><div class=\"sb-form-step-inner\"><label class=\"wpforms-field-label wpforms-label-hide\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"email\" id=\"wpforms-1189109-field_27\" class=\"wpforms-field-required wpforms-field-email-primary\" data-rule-restricted-email=\"1\" name=\"wpforms[fields][27][primary]\" 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value=\"http:\/\/smashballoon.com\/support\/\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1189109\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/smashballoon.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->            <\/div>\n        <\/div>\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":99078,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank.php","meta":{"_acf_changed":false,"limit_modified_date":"","last_modified_date":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1191213","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/pages\/1191213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/users\/99078"}],"replies":[{"embeddable":true,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/comments?post=1191213"}],"version-history":[{"count":172,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/pages\/1191213\/revisions"}],"predecessor-version":[{"id":8871257,"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/pages\/1191213\/revisions\/8871257"}],"wp:attachment":[{"href":"https:\/\/smashballoon.com\/wp-json\/wp\/v2\/media?parent=1191213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}