{"id":1191212,"date":"2021-09-16T18:17:14","date_gmt":"2021-09-16T23:17:14","guid":{"rendered":"https:\/\/smashballoon.com\/?page_id=1048925"},"modified":"2025-06-30T09:57:36","modified_gmt":"2025-06-30T14:57:36","slug":"contact","status":"publish","type":"page","link":"https:\/\/smashballoon.com\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n<div id=\"sb-contact-us-header-block_f0a4b307beecb67ff8bd64b7399c6ff8\" class=\"sb-contact-us-header-wrapper\">\n    <div class=\"sb-container\">\n        <div class=\"sb-cus-inner\">\n            <div class=\"sb-cus-heading\">\n                <h1 class=\"h1-large\">Get in Touch<\/h1>\n                <p>Have an issue or a question? Reach Out.<\/p>\n\n                <img decoding=\"async\" class=\"sb-image-left\" src=\"https:\/\/smashballoon.com\/wp-content\/themes\/smashballoon\/images\/get-in-touch-img-1.png\" alt=\"contact us\">\n                <img decoding=\"async\" class=\"sb-image-right\" src=\"https:\/\/smashballoon.com\/wp-content\/themes\/smashballoon\/images\/get-in-touch-img-2.png\" alt=\"contact us\">\n            <\/div>\n            <div class=\"sb-cus-links\">\n                <a href=\"https:\/\/smashballoon.com\/contact\/\" class=\"active\"><svg width=\"20\" height=\"21\" viewBox=\"0 0 20 21\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M10 19.25C7.67936 19.25 5.45376 18.3281 3.81282 16.6872C2.17187 15.0462 1.25 12.8206 1.25 10.5C1.25 8.17936 2.17187 5.95376 3.81282 4.31282C5.45376 2.67187 7.67936 1.75 10 1.75C12.3206 1.75 14.5462 2.67187 16.1872 4.31282C17.8281 5.95376 18.75 8.17936 18.75 10.5C18.75 12.8206 17.8281 15.0462 16.1872 16.6872C14.5462 18.3281 12.3206 19.25 10 19.25ZM10 20.5C12.6522 20.5 15.1957 19.4464 17.0711 17.5711C18.9464 15.6957 20 13.1522 20 10.5C20 7.84784 18.9464 5.3043 17.0711 3.42893C15.1957 1.55357 12.6522 0.5 10 0.5C7.34784 0.5 4.8043 1.55357 2.92893 3.42893C1.05357 5.3043 0 7.84784 0 10.5C0 13.1522 1.05357 15.6957 2.92893 17.5711C4.8043 19.4464 7.34784 20.5 10 20.5Z\" fill=\"#141B38\"\/><path d=\"M6.56863 7.7325C6.56691 7.77287 6.57348 7.81316 6.58791 7.8509C6.60235 7.88863 6.62435 7.92302 6.65257 7.95194C6.68079 7.98085 6.71462 8.0037 6.75199 8.01906C6.78936 8.03442 6.82948 8.04197 6.86987 8.04125H7.90113C8.07363 8.04125 8.21112 7.9 8.23362 7.72875C8.34612 6.90875 8.90862 6.31125 9.91112 6.31125C10.7686 6.31125 11.5536 6.74 11.5536 7.77125C11.5536 8.565 11.0861 8.93 10.3474 9.485C9.50612 10.0963 8.83987 10.81 8.88738 11.9688L8.89112 12.24C8.89244 12.322 8.92594 12.4002 8.9844 12.4577C9.04287 12.5153 9.1216 12.5475 9.20362 12.5475H10.2174C10.3003 12.5475 10.3797 12.5146 10.4383 12.456C10.497 12.3974 10.5299 12.3179 10.5299 12.235V12.1038C10.5299 11.2063 10.8711 10.945 11.7924 10.2463C12.5536 9.6675 13.3474 9.025 13.3474 7.67625C13.3474 5.7875 11.7524 4.875 10.0061 4.875C8.42238 4.875 6.68738 5.6125 6.56863 7.7325ZM8.51487 14.9362C8.51487 15.6025 9.04612 16.095 9.77737 16.095C10.5386 16.095 11.0624 15.6025 11.0624 14.9362C11.0624 14.2463 10.5374 13.7613 9.77612 13.7613C9.04612 13.7613 8.51487 14.2463 8.51487 14.9362Z\" fill=\"#141B38\"\/><\/svg> General Inquiries<\/a><a href=\"https:\/\/smashballoon.com\/support\" class=\"sb-underline-animation-2\"><svg width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 4.5V11.5H5.17L4.58 12.09L4 12.67V4.5H15ZM16 2.5H3C2.45 2.5 2 2.95 2 3.5V17.5L6 13.5H16C16.55 13.5 17 13.05 17 12.5V3.5C17 2.95 16.55 2.5 16 2.5ZM21 6.5H19V15.5H6V17.5C6 18.05 6.45 18.5 7 18.5H18L22 22.5V7.5C22 6.95 21.55 6.5 21 6.5Z\" fill=\"#434960\"\/><\/svg> Support Requests<\/a>            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"sb-ai-support-wrapper\">\n    <div class=\"sb-container\">\n        <div class=\"sb-ai-support-container sb-ai-support-flex\" id=\"sb-docsbot-widget\">\n            <div class=\"sb-ai-support-left-group sb-ai-card-shadow\">\n                <!-- Left panel -->\n                <aside class=\"sb-ai-support-left-panel\">\n                    <h2 class=\"sb-ai-support-heading sb-ai-support-heading--large\">\n                        Chat with our Smart Customer Assistant                    <\/h2>\n                    <p class=\"sb-ai-support-text\">\n                        Get instant answers to your pre-sale questions, general product inquiries, and more! Our AI Assistant is designed to provide you with quick and accurate information, saving you time and effort.                    <\/p>\n                    <ul class=\"sb-ai-support-feature-list sb-ai-support-flex sb-ai-support-flex--column\">\n                        <li class=\"sb-ai-support-feature sb-ai-support-flex sb-ai-support-flex--align-center\">\n                            <span class=\"sb-ai-support-icon sb-ai-support-icon-clock\"><\/span>\n                            <span class=\"sb-ai-support-feature-text\">Available anytime<\/span>\n                        <\/li>\n                        <li class=\"sb-ai-support-feature sb-ai-support-flex sb-ai-support-flex--align-center\">\n                            <span class=\"sb-ai-support-icon sb-ai-support-icon-checklist\"><\/span>\n                            <span class=\"sb-ai-support-feature-text\">Accurate answers<\/span>\n                        <\/li>\n                        <li class=\"sb-ai-support-feature sb-ai-support-flex sb-ai-support-flex--align-center\">\n                            <span class=\"sb-ai-support-icon sb-ai-support-icon-flash\"><\/span>\n                            <span class=\"sb-ai-support-feature-text\">Quick resolution<\/span>\n                        <\/li>\n                    <\/ul>\n                <\/aside>\n\n                <!-- Center chat pane -->\n                <div id=\"docsbot-widget-embed\"\n                     class=\"sb-ai-support-center-panel sb-ai-support-flex sb-ai-support-flex--column\">\n                    <!--                <iframe loading=\"lazy\" src=\"https:\/\/docsbot.ai\/iframe\/0PZELPdCfc4K03Sonloc\/yFk2TwhtITxYaKlqDOk8\" width=\"100%\" height=\"100%\" frameborder=\"0\" allowtransparency=\"true\" scrolling=\"no\" style=\"\"><\/iframe>-->\n                <\/div>\n            <\/div>\n\n            <!-- Right documentation pane -->\n            <div class=\"sb-ai-support-sidebar\">\n\t                            <aside class=\"sb-ai-support-right-panel sb-ai-card-shadow\">\n                        <!-- Sidebar Support Form Section -->\n                        <div class=\"sb-ai-support-create-ticket-container sb-ai-vertical-form\">\n                            <div class=\"sb-ai-support-create-ticket-inner-right\">\n                                <div class=\"sb-ai-support-icon-contact\"><\/div>\n                                <div class=\"sb-ai-support-create-ticket-inner-right-text\">\n                                    <p style=\"margin: 0; font-weight: 500;\">Looking to submit a support request?<\/p>\n                                <\/div>\n                            <\/div>\n                            <div class=\"sb-ai-support-create-ticket-inner-left\">\n                                <a href=\"https:\/\/smashballoon.com\/support\" class=\"sb-ai-support-create-ticket-btn\" style=\"text-decoration: none;\">\n                                    <span class=\"sb-ai-support-create-ticket-btn-icon\"><\/span>\n                                    <span>Go to Support Form<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/div>\n                <\/aside>\n\t                            <aside class=\"sb-ai-support-right-panel sb-ai-card-shadow\">\n                    <div>\n                        <h3 class=\"sb-ai-support-heading sb-ai-support-heading--medium\">Browse Documentation<\/h3>\n                        <p class=\"sb-ai-support-text\">\n\t\t\t\t            You can also find answers to many of your questions about your account, or products and more in our documentation and blog posts.                        <\/p>\n\t\t\t            <div id=\"sb-sidebar-documentation\" class=\"menu-browse-documentation-contact-us-container\"><ul id=\"sidebar-documentation\" class=\"menu\"><li id=\"menu-item-3950020\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3950020\"><a href=\"https:\/\/smashballoon.com\/account\">Accounts<\/a><\/li>\n<li id=\"menu-item-3950027\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3950027\"><a href=\"https:\/\/smashballoon.com\/docs\/faqs\/\">Frequently Asked<\/a><\/li>\n<li id=\"menu-item-3950037\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3950037\"><a href=\"https:\/\/smashballoon.com\/blog\/\">Blog<\/a><\/li>\n<\/ul><\/div>                    <\/div>\n                <\/aside>\n            <\/div>\n\n        <\/div>\n    <\/div>\n\n    <div class=\"sb-container\" id=\"create-a-ticket\">\n        <div class=\"sb-ai-support-create-ticket-container sb-ai-card-shadow\">\n            <div class=\"sb-ai-support-create-ticket-inner-right\">\n                <div class=\"sb-ai-support-icon-create-ticket\"><\/div>\n                <div class=\"sb-ai-support-create-ticket-inner-right-text\">\n                    <h3>Cannot find your answer?<\/h3>\n                    <p>Submit a support ticket and our team will help you shortly<\/p>\n                <\/div>\n            <\/div>\n            <div class=\"sb-ai-support-create-ticket-inner-left\">\n                <button id=\"sb-ai-show-support-form\" class=\"sb-ai-support-create-ticket-btn\" data-target-class=\"sb-contact-us-wrapper\">\n                    <span class=\"sb-ai-support-create-ticket-btn-icon\"><\/span>\n                    <span>Send a question<\/span>\n                <\/button>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div id=\"sb-contact-us-block_45ffa46c42144226ddd95f8f18e6225b\" class=\"sb-contact-us-wrapper hidden\">\n    <div class=\"sb-container\">\n        \n        <div class=\"sb-contact-us-inner hidden\">\n            <div class=\"sb-cui-form\">\n                <div class=\"sb-contact-us-form\">\n                    <div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-1189110\"><form id=\"wpforms-form-1189110\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1189110\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/wp-json\/wp\/v2\/pages\/1191212\" data-token=\"d7960cb9403377d89b726eafad78c032\" data-token-time=\"1762861593\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-1189110-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1189110-field_4\">Name <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1189110-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" placeholder=\"John Doe\" required><\/div><div id=\"wpforms-1189110-field_1-container\" class=\"wpforms-field wpforms-field-email sb-cf-email-fields\" data-field-id=\"1\"><label class=\"wpforms-field-label wpforms-label-hide\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"email\" id=\"wpforms-1189110-field_1\" class=\"wpforms-field-required wpforms-field-email-primary\" name=\"wpforms[fields][1][primary]\" spellcheck=\"false\" required><label for=\"wpforms-1189110-field_1\" class=\"wpforms-field-sublabel after\">Email<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"email\" id=\"wpforms-1189110-field_1-secondary\" class=\"wpforms-field-email-secondary wpforms-field-required\" data-rule-confirm=\"#wpforms-1189110-field_1\" name=\"wpforms[fields][1][secondary]\" placeholder=\"Re-enter your email address\" spellcheck=\"false\" required><label for=\"wpforms-1189110-field_1-secondary\" class=\"wpforms-field-sublabel after\">Confirm Email<\/label><\/div><\/div><\/div><div id=\"wpforms-1189110-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-1189110-field_5\">How can we help you today?<\/label><select id=\"wpforms-1189110-field_5\" class=\"wpforms-field-medium\" name=\"wpforms[fields][5]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Select a subject<\/option><option value=\"I have a question about my account, license or subscription\" >I have a question about my account, license or subscription<\/option><option value=\"I&#039;m having issues with the plugin\" >I&#039;m having issues with the plugin<\/option><option value=\"Report a security vulnerability\" >Report a security vulnerability<\/option><option value=\"Presale\" >Presale<\/option><option value=\"I would like to guest post\" >I would like to guest post<\/option><option value=\"I have a business or marketing opportunity\" >I have a business or marketing opportunity<\/option><option value=\"Other\" >Other<\/option><\/select><\/div><div id=\"wpforms-1189110-field_12-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"12\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-1189110-field_12\">What issue are you having with your Smash Balloon account?<\/label><select id=\"wpforms-1189110-field_12\" class=\"wpforms-field-medium\" name=\"wpforms[fields][12]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Select your issue<\/option><option value=\"Refund Request\" >Refund Request<\/option><option value=\"Upgrade license\" >Upgrade license<\/option><option value=\"I would like to cancel my auto-renewal\" >I would like to cancel my auto-renewal<\/option><option value=\"Need to generate an invoice\" >Need to generate an invoice<\/option><option value=\"Other\" >Other<\/option><\/select><\/div><div id=\"wpforms-1189110-field_16-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic\" data-field-id=\"16\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-1189110-field_16\">Presale question<\/label><select id=\"wpforms-1189110-field_16\" class=\"wpforms-field-medium\" name=\"wpforms[fields][16]\"><option value=\"Is pricing monthly or yearly?\" >Is pricing monthly or yearly?<\/option><option value=\"Which product license is right for me?\" >Which product license is right for me?<\/option><option value=\"Other\" >Other<\/option><\/select><\/div><div id=\"wpforms-1189110-field_9-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-field-select-style-classic\" data-field-id=\"9\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-1189110-field_9\">Which product is this about?<\/label><select id=\"wpforms-1189110-field_9\" class=\"wpforms-field-medium\" name=\"wpforms[fields][9]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>&#8211; Select one &#8211;<\/option><option value=\"Instagram Feed plugin\" >Instagram Feed plugin<\/option><option value=\"Facebook Feed plugin\" >Facebook Feed plugin<\/option><option value=\"Twitter Feed plugin\" >Twitter Feed plugin<\/option><option value=\"YouTube Feed plugin\" >YouTube Feed plugin<\/option><option value=\"TikTok Feed plugin\" >TikTok Feed plugin<\/option><option value=\"Reviews Feed plugin\" >Reviews Feed plugin<\/option><option value=\"Feed Analytics plugin\" >Feed Analytics plugin<\/option><option value=\"Social Wall plugin\" >Social Wall plugin<\/option><option value=\"Something else \/ Multiple products\" >Something else \/ Multiple products<\/option><\/select><\/div><div id=\"wpforms-1189110-field_7-container\" class=\"wpforms-field wpforms-field-html sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"7\" style=\"display:none;\"><div id=\"wpforms-1189110-field_7\"><p>To report a security vulnerability, please use the form <a href=\"https:\/\/smashballoon.com\/security\/\">here<\/a>.<\/p><\/div><\/div><div id=\"wpforms-1189110-field_14-container\" class=\"wpforms-field wpforms-field-html sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"14\" style=\"display:none;\"><div id=\"wpforms-1189110-field_14\"><p>Please <a href=\"https:\/\/smashballoon.com\/doc\/invoices\/\" target=\"_blank\">click here<\/a> to see our guide on how to generate an invoice with your updated information.<\/p><\/div><\/div><div id=\"wpforms-1189110-field_15-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"15\" style=\"display:none;\"><label class=\"wpforms-field-label\">Do you have a business or marketing opportunity?<\/label><ul id=\"wpforms-1189110-field_15\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1189110-field_15_1\" name=\"wpforms[fields][15]\" value=\"I would like to guest post on your blog\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189110-field_15_1\">I would like to guest post on your blog<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1189110-field_15_2\" name=\"wpforms[fields][15]\" value=\"I&#039;m having an affiliate issue\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189110-field_15_2\">I&#8217;m having an affiliate issue<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1189110-field_15_4\" name=\"wpforms[fields][15]\" value=\"Other\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189110-field_15_4\">Other<\/label><\/li><\/ul><\/div><div id=\"wpforms-1189110-field_20-container\" class=\"wpforms-field wpforms-field-html sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"20\" style=\"display:none;\"><div id=\"wpforms-1189110-field_20\"><p>Thank you for your interest!\r\nWe currently aren&#8217;t taking guest post requests, right now.<\/p><\/div><\/div><div id=\"wpforms-1189110-field_17-container\" class=\"wpforms-field wpforms-field-html sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"17\" style=\"display:none;\"><div id=\"wpforms-1189110-field_17\"><p>Currently, all of our pricing terms are yearly.<\/p><\/div><\/div><div id=\"wpforms-1189110-field_21-container\" class=\"wpforms-field wpforms-field-html sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"21\" style=\"display:none;\"><div id=\"wpforms-1189110-field_21\"><div><p>You can upgrade your account any time! Once you&#8217;ve logged into your account you can follow the steps found within the link below to upgrade your license.<\/p>\r\n&nbsp;\r\n<p><a href=\"https:\/\/smashballoon.com\/doc\/license-upgrades\/\" target=\"_blank\">How to Upgrade your License<\/a>.<\/p><\/div><\/div><\/div><div id=\"wpforms-1189110-field_22-container\" class=\"wpforms-field wpforms-field-html sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"22\" style=\"display:none;\"><div id=\"wpforms-1189110-field_22\"><p>If you are looking to cancel your Smash Balloon automatic renewal, you can do so at any time in the <a href=\"https:\/\/smashballoon.com\/account\/billing\/\" target=\"_blank\">Billing<\/a> section of your dashboard.<\/p><\/div><\/div><div id=\"wpforms-1189110-field_18-container\" class=\"wpforms-field wpforms-field-html sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"18\" style=\"display:none;\"><div id=\"wpforms-1189110-field_18\"><p>There are feature differences between the license tiers, as well as the number of WordPress sites you can activate the plugin license on. For more information please see our licenses explained documentation <a href=\"https:\/\/smashballoon.com\/doc\/licenses-explained\/\">here<\/a><\/p><\/div><\/div><div id=\"wpforms-1189110-field_11-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger\" data-field-id=\"11\" style=\"display:none;\"><label class=\"wpforms-field-label\">Refund Request Reason<\/label><ul id=\"wpforms-1189110-field_11\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1189110-field_11_1\" name=\"wpforms[fields][11]\" value=\"Technical Issue\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189110-field_11_1\">Technical Issue<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1189110-field_11_2\" name=\"wpforms[fields][11]\" value=\"Missing feature\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189110-field_11_2\">Missing feature<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-1189110-field_11_3\" name=\"wpforms[fields][11]\" value=\"Closing business\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189110-field_11_3\">Closing business<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-1189110-field_11_4\" name=\"wpforms[fields][11]\" value=\"Other\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189110-field_11_4\">Other<\/label><\/li><\/ul><\/div><div id=\"wpforms-1189110-field_23-container\" class=\"wpforms-field wpforms-field-html sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"23\" style=\"display:none;\"><div id=\"wpforms-1189110-field_23\"><p>If you are having a technical issue that is stopping you from enjoying any Smash Balloon product, and you&#8217;d like to request a refund due to this, please let us know the issue you are having below. We&#8217;ll gladly assist in resolving it for you. You are also welcome to send a technical support request directly in our <a href=\"https:\/\/smashballoon.com\/support\/\">technical support form<\/a><\/p><\/div><\/div><div id=\"wpforms-1189110-field_24-container\" class=\"wpforms-field wpforms-field-html sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"24\" style=\"display:none;\"><div id=\"wpforms-1189110-field_24\"><p>If you are requesting a refund due to a missing feature, please let us know what that feature is and we&#8217;ll happily add it to our internal feature request board for future development.<\/p><\/div><\/div><div id=\"wpforms-1189110-field_25-container\" class=\"wpforms-field wpforms-field-html sb-support-info wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"25\" style=\"display:none;\"><div id=\"wpforms-1189110-field_25\"><svg aria-hidden=\"true\" width=\"14\" height=\"14\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"info-circle\" class=\"svg-inline--fa fa-info-circle fa-w-16\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\r\n<h5>We cannot provide technical support from this form<\/h5><p>This form is intended for general inquiries, pre-sales questions, payment\/account\/license issues, or questions regarding our plugin demos. For technical support requests please use the <a href=\"https:\/\/smashballoon.com\/support\" target=\"_blank\">Support form<\/a> for a quicker, more effective response.<\/p><\/div><\/div><div id=\"wpforms-1189110-field_2-container\" class=\"wpforms-field wpforms-field-textarea wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1189110-field_2\">Please provide any extra details that may help. <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-1189110-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Enter your query here\" required><\/textarea><\/div><div id=\"wpforms-1189110-field_8-container\" class=\"wpforms-field wpforms-field-checkbox sb-support-request-warning wpforms-conditional-field wpforms-conditional-hide\" data-field-id=\"8\"><label class=\"wpforms-field-label wpforms-label-hide\">Please confirm that this is not a support request <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-1189110-field_8\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-1189110-field_8_1\" name=\"wpforms[fields][8][]\" value=\"This is not a technical support request\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1189110-field_8_1\">This is not a technical support request<\/label><\/li><\/ul><div class=\"wpforms-field-description\"><h5>We cannot provide technical support from this form<\/h5><p>This form is intended for general inquiries, pre-sales questions, payment\/account\/license issues, or questions regarding our plugin demos. 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