Troubleshooting - Smash Balloon

How to resolve no audio for videos in the Facebook Feed

Joel Nilsson — Wed, 22 Jan 2025 15:10:14 +0000

What’s the Problem? Sometimes, when you use the Custom Facebook Feed Pro plugin to show your Facebook videos on your website, the videos might play, but the sound is missing. This often happens because Facebook thinks the video might have music or other content that you don’t have permission to use, even if you do, […]

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Instagram API Status

Craig Schlegel — Wed, 25 Sep 2024 14:46:35 +0000

There are no known issues with the Instagram API at the moment. Please contact support if the issue persists for more than an hour.

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An “Unknown error occurred” while adding Google Place ID

Louis Spost — Wed, 15 Nov 2023 21:49:46 +0000

If you add your Google Place ID to create a new reviews source, but you see the message “Unknown error occurred!”, a common cause for this is the Google listing for your business not having a physical address set. Google’s API requires that your listing has a physical address set in order for the Reviews […]

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How to force CRON jobs to run on my server to update my feeds?

Joel Nilsson — Tue, 14 Nov 2023 17:07:25 +0000

CRON jobs are like scheduled tasks for your website. They automatically perform specific actions at set times, such as updating content or fetching new feeds. If you are not seeing feed updates as expected, it could be due to a CRON job not running correctly or at the right frequency. We describe some issues with […]

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How to fix the error “Your activity off Meta technologies is currently turned off”

Manuel Escobar — Mon, 13 Nov 2023 05:12:04 +0000

This error usually shows up when connecting your Instagram account using our plugin. The issue is related to a setting called “off-Facebook activity.” To help you resolve this matter, we have provided simple steps and information below. Why Can’t I See My Feed? The Instagram connection relies on the Instagram/Facebook API, and if the “off-Facebook […]

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My Feed is Not Updating

Craig Schlegel — Wed, 04 Oct 2023 14:06:29 +0000

If your TikTok Feed is not updating as expected, here are a few things for you to consider: If your TikTok Feed is still not updating regularly, please reach out to our support team for further assistance.

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TikTok Feeds Error Message Reference

Craig Schlegel — Wed, 04 Oct 2023 13:57:37 +0000

If you receive an error message when trying to display your TikTok posts or during plugin use, then you can use the table below to diagnose the issue and find the relevant solution. If you are unable to find your issue in the list, please reach out to our support team and we will be […]

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Change the date format displayed when hovering over a post

Manuel Escobar — Mon, 28 Aug 2023 06:41:14 +0000

You can use a custom function on your functions.php file that will not affect your page speed and will allow you to modify the date format displayed when hovering over a post on the feed. To do so, please add the following to your functions.php file. function sbi_custom_date ($timestamp) { $timestamp = strtotime($timestamp); $posted_on_date_str = […]

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What are Instagram Collab Posts and Can I Show These in My Feed?

Louis Spost — Fri, 25 Aug 2023 20:18:03 +0000

What is a Collab Post? An Instagram Collab (Collaborative) Post is a single post that appears in two different Instagram accounts. The creator of the original post can invite another account as a collaborator. If the account accepts the invite, their username will be added to the post and the post will be shared with […]

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How to fix a blank or empty plugin interface

Manuel Escobar — Sat, 03 Jun 2023 20:42:53 +0000

This guide will help you if you are facing an issue where the plugin interface or feed preview appears blank or empty, like in the example below. This problem often occurs due to content blocker extensions installed on your browser, such as AdBlock or AdGuard. These blockers can sometimes interfere with the functionality of our […]

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