Accounts - Smash Balloon

Update failed: Unauthorized Error

Paola Hortala — Thu, 03 Feb 2022 15:31:32 +0000

If you’re unable to update a Pro plugin or to activate a license you may have the wrong plugin installed. You will not be able to update a plugin nor will you be able to activate a license for a plugin when the license type does not match the plugin type it is assigned to. […]

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Licenses Explained!

David Wyffels — Mon, 28 Dec 2020 02:14:32 +0000

Contents: Licenses explained! How are 5 site and 10 site licenses distributed? Do you have an option to purchase one single license for all your plugins? How is pricing determined? Can I exchange a license for a different one? Licenses Explained! When you initially purchase a plugin, you are purchasing a plugin and a license […]

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License Upgrades

David Wyffels — Mon, 13 Jul 2020 20:04:17 +0000

Contents: Which License Types Can Be Upgraded? What is the cost to Upgrade? How to Upgrade a License Steps to Take After Upgrading Which License Types can be Upgraded? To meet the different needs of our customers we offer different license packages allowing you to select a license package that most closely matches your development […]

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How to swap out plugins

David Wyffels — Wed, 24 Jun 2020 06:16:12 +0000

Perform the manual installation process by completing all four steps in the order outlined below which will completely replace all of the current plugin files with the latest version of the plugin without requiring you to reconfigure the plugin settings after doing so. The process takes about 3 minutes. Step #1 – Save your current […]

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User Accounts

David Wyffels — Wed, 24 Jun 2020 06:12:35 +0000

Contents: Creating a User Account Your Technical Support Email Address Multiple User Accounts Orphaned Purchases Creating a Smash Balloon User Account A new user account is created when you make your first purchase of any Smash Balloon product. The name of the user account will be the email address entered at the time of purchase. […]

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Subscriptions

David Wyffels — Wed, 24 Jun 2020 06:02:08 +0000

Contents: Auto-renewal License Subscriptions Explained Email Subscriptions Updating Payment Methods for Auto-Renewal Subscriptions Updating Credit Card Payment Methods Updating PayPal Payment Methods Cancelling an “Auto-renewal” Subscription Auto-renewal License Subscriptions Explained An auto-renewal license subscription is created for each item in a purchase. If you prefer not to have a subscription payment in place for an […]

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Site Management

David Wyffels — Wed, 24 Jun 2020 05:54:40 +0000

Contents: Site Activations Managing License Slots How to Register a Site Site Management Site management allows you to remove a registered URL from our database which will free up the license slot to be used elsewhere. This is especially useful if you have already dismantled a site where a license was still registered but you […]

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Plugin Downloads

David Wyffels — Wed, 24 Jun 2020 05:44:33 +0000

Contents: Free Versions PRO Versions PRO vs. Free Features Free Versions The “free” version of any Smash Balloon plugin can be downloaded here at WordPress.org. While our free versions do not offer all of the enhanced features that the Pro versions provide they do offer the following: Built on the same stable plugin platform as […]

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Passwords, Account Access and Lockouts

David Wyffels — Wed, 24 Jun 2020 05:36:56 +0000

Contents: Passwords Who Can Access Your User Account? Account Lockouts Passwords There are two ways to change an account password. Internally – while logged into your Smash Balloon user account. Externally – by clicking on the password reset link. You can change your account password (within your account) anytime if you think your account password […]

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Ownership and Account Transfers

David Wyffels — Wed, 24 Jun 2020 05:29:56 +0000

Contents: Plugin/License Ownership Transferring Ownership Plugin/License Ownership Any purchase will initially reside within the user account containing the email which was provided on the Checkout page during the time of purchase. If the user account already exists the purchase is placed into the existing user account. If the user account does not exist then […]

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