Facebook - Smash Balloon

How to delete all Facebook Feed platform data

Joel Nilsson — Wed, 05 Feb 2025 13:41:05 +0000

To delete all of your Facebook platform data (connected accounts, cached posts and images) please go to WordPress Dashboard > Facebook Feed > Settings > Advanced, find the Manage Data section towards the bottom of the page, and click Delete all Platform Data (as shown below). Note that this has no effect on your Facebook […]

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How to resolve no audio for videos in the Facebook Feed

Joel Nilsson — Wed, 22 Jan 2025 15:10:14 +0000

What’s the Problem? Sometimes, when you use the Custom Facebook Feed Pro plugin to show your Facebook videos on your website, the videos might play, but the sound is missing. This often happens because Facebook thinks the video might have music or other content that you don’t have permission to use, even if you do, […]

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How to add support for Smash Balloon GDPR setting in unsupported GDPR plugins

Louis Spost — Fri, 15 Mar 2024 21:05:10 +0000

How does automatic GDPR plugin integration work in Smash Balloon’s plugins? Smash Balloon’s plugins include an automatic integration with several popular supported GDPR cookie plugins to show a GDPR-limited version of the feed until a visitor to your site accepts the GDPR cookie notice. You can see more information on how this works and a […]

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Facebook API changes affecting groups – April 2024

Joel Nilsson — Mon, 04 Mar 2024 19:18:02 +0000

On April 23, 2024, Facebook (Meta) API performed a change that affects all users displaying group posts through a connected Facebook Groups source in the Custom Facebook Feed plugins. This change affects both Free and Pro users: For details on this change please see the Meta News for Develops post here. Unfortunately the decision came from Meta […]

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Usage Tracking in the Facebook Feed plugin

Joel Nilsson — Mon, 26 Feb 2024 16:30:55 +0000

Learning how the Custom Facebook Feed plugin is being used helps us better understand our users and their website needs by looking at a range of server and website environments. This allows us to continuously improve our product as well as our Q&A / testing process. Below is the list of information that Custom Facebook […]

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How to force CRON jobs to run on my server to update my feeds?

Joel Nilsson — Tue, 14 Nov 2023 17:07:25 +0000

CRON jobs are like scheduled tasks for your website. They automatically perform specific actions at set times, such as updating content or fetching new feeds. If you are not seeing feed updates as expected, it could be due to a CRON job not running correctly or at the right frequency. We describe some issues with […]

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Where do I find the iCal URL for the Facebook Events Feed

Joel Nilsson — Tue, 07 Nov 2023 19:14:20 +0000

Due to the recent Facebook API error that has not been resolved, we have created a workaround to get future events working properly. This requires an additional Calendar URL called iCal from your Facebook page in addition to the Events Token. Where to find the iCal URL? To find the iCal URL, first log into […]

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How can I allow editors access to the Facebook plugin settings?

Louis Spost — Fri, 22 Sep 2023 19:37:12 +0000

You can grant other user roles access to the Facebook Feed plugin settings and the ability to manage feeds by using a plugin such as User Role Editor and giving a role the cff_settings_pages_capability . You can also do this without the need for an additional plugin by adding the following PHP code snippet to […]

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Create a Facebook Events Access Token

Craig Schlegel — Thu, 15 Jun 2023 19:19:02 +0000

How to fix a blank or empty plugin interface

Manuel Escobar — Sat, 03 Jun 2023 20:42:53 +0000

This guide will help you if you are facing an issue where the plugin interface or feed preview appears blank or empty, like in the example below. This problem often occurs due to content blocker extensions installed on your browser, such as AdBlock or AdGuard. These blockers can sometimes interfere with the functionality of our […]

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